Available 24/7

Medical Assistance

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Our bilingual call center provides assistance in English and French. Language is never a barrier to any communication as we secure instant access to translation services whenever needed.   

Case Management

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We monitor the patient's medical condition and verify utilization from the onset of the emergency. Our medical team reviews and provides approval for major diagnostic tests and surgeries when necessary and in accordance with the coverage available.  

Emergency Return Home

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Air or ground Ambulances are used and determined by the patient's medical condition and fitness to travel. Proximity to the destination of travel is also a factor. We are contracted with the best in class companies offering best rates and comfort to the patient.

Non-Medical Assistance

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We offer pre-trip assistance such as Travel Advisories, Currency Conversion. Trip Cancellations and Verification of Benefits. 

Personal Assistance, Cash Advance, Legal Referral, Advise on Lost or Stolen Baggage and Translation Services. 

Funeral Assistance

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Local burial or repatriation of remains and coordination with local funeral homes to obtain all necessary documents.

Steerage and Direct Billing

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Through our database, we locate the nearest most appropriate health care provider and make appointments. We secure a direct billing arrangement in the process. We minimize the need to upfront payment.